Session Teaching Card
Test With Real People
Does this product work for the people it is meant to serve?
Objective
Observe users interacting with the product and capture evidence.
Method
Usability testing and observation
Evidence
Test evidence
Setup Notes
- Prepare usability test roles: facilitator, user, observer, note-taker.
- Create a test script with task, silent observation, follow-up questions, and evidence capture.
- Review that students should watch users before explaining or defending.
Key Teaching Points
- Real users reveal whether the product actually works for its audience.
- Testing observes behavior, not only opinions.
- Evidence should guide the next revision.
Activity Guidance
- 1Model a short test where the facilitator stays quiet.
- 2Students run tests and record actions, quotes, and friction points.
- 3Each student chooses one evidence-backed finding to bring forward.
Discussion Prompts
- What did users do before they said anything?
- Where did they hesitate, misread, or need help?
- What evidence matters most for the next decision?
Reflection
What did users do, say, or struggle with?
Teacher Watch
Interrupt defending. The test is for learning, not proving the work is good.
Support
Let students test with one peer and one simple task if time is tight.
Extension
Ask advanced students to compare results from two different users or audiences.