Session Teaching Card
Understand a Real Person
What changes when I listen before solving?
Objective
Interview, listen, and distinguish evidence from assumptions.
Method
Interview guide and evidence sorting
Evidence
User insight
Setup Notes
- Prepare an interview guide with open questions and follow-up stems.
- Create a simple evidence sorting board: quote, observation, assumption, question.
- Review privacy and consent expectations before students interview anyone.
Key Teaching Points
- Listening changes the problem because users reveal context the creator cannot guess.
- Good interviews ask for stories and examples, not approval of the creator's idea.
- Evidence and assumptions must be separated before product decisions are made.
Activity Guidance
- 1Rewrite weak yes-or-no questions into open questions as a class.
- 2Students conduct or simulate short interviews and capture exact phrases.
- 3Sort notes into confirmed needs, possible needs, assumptions, and next questions.
Discussion Prompts
- What question would help someone tell a real story?
- What did you assume before listening?
- Which quote changed or sharpened your understanding?
Reflection
What did a real person help me understand?
Teacher Watch
Students may pitch their idea during interviews. Redirect them toward listening.
Support
Provide three required questions: Tell me about a time, What made it hard, What did you try?
Extension
Ask students to identify tension between what users say and what they actually do.